It Service Desk Analyst

Your new company
A leading global law firm operates in over thirty countries and is set to grow even further with recent major mergers and acquisitions. They are well - respected for their innovation and quality of work as well as their inclusive, collaborative, and high-performance culture, and we nurture an environment where you can belong and excel.
Your new role

As an IT Service Desk Analyst, you will provide operational front line IT technical support to all internal staff and fee earners within the organisation. You will be responsible for logging, troubleshooting, and resolving incidents and work orders at the first point of contact when possible or passing to an appropriate team. You will also navigate between phone call, email, self-service portal, and ticket queues as directed by your Team Leader.

This position is 22.5 hours per week on Monday, Thursday and Friday and the salary is pro rata.

Ideally, you will have proven experience of working in a call centre environment (2+ years), experience working with ticket management and Automatic Call Distribution (ACD) technologies. You’ll have at least 1 year experience within an IT support environment providing support with Cloud-based solutions e.g. Office 365, InTune, Azure
What you\'ll get in return
As you would expect from a leading professional services organisation, there is a wide range of benefits that are available to employees. Some of these benefits include: occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.
What you need to do now

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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