It Service Desk Analyst

Job Title: IT Service Desk Analyst

Location: Trafford House

Trust: Manchester University NHS Foundation Trust

Duration: 2 Months (Subject to review, High Possibility of Extension/Conversion)

Job type & Shift Patterns: Full time, Monday - Friday 8am-4am or 9am-5pm, 37.5 hours a week (100% On-site)

Pay Rate: £12.86/Hr.

Job Description:

Responsibilities:

• Assist users in setting up and configuring MFA for their accounts.
• Provide step-by-step guidance on how to use different MFA methods, such as email, mobile apps, or phone.
• Troubleshoot any issues users may encounter during the MFA setup or authentication process.
• Handle enquiries and troubleshoot problems related to MFA authentication failures.
• Provide excellent customer service by addressing user concerns in a timely and professional manner.
• Document MFA-related issues, resolutions, and user interactions in Trust IT System Manage Engine
• Must have Experience/Knowledge of Microsoft Systems and Multi Factor Authentication methods.
• Collaborate with IT teams, security teams, and other relevant departments to address MFA-related challenges.

Essential Skills:

• Proven knowledge/experience Multi Factor Authentication & administrative support in an IT environment.
• Strong organisational and multitasking abilities.
• Excellent customer service
• Incident response and resolution documentation.
• Knowledge of Manage Engine is Desirable.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week.
• Essential support when you need it- 24/7 365 days- call us anytime.
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone.
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements.
• Training and development opportunities- Keep up with the essentials and more.
• Build holiday allowance for every shift you work- your work life balance is important to us.
• Stakeholder pension scheme available- a flexible future for you and yours