It Service Desk Analyst - Ms365, Desktop, Etc; Coalville (Le67)

IT Service Desk Analyst - MS365, Desktop, etc; Coalville (LE67); GBP30-34k + c10% bonus, 15% pension, 28 days holiday etc.

A confident, enthusiastic IT Help Desk or Service Desk Analyst with strong customer service skills, is sought for this dynamic, finance org who, are continually investing in their IT services & using the latest technologies.

The IT Service Desk Analyst will be part of a collaborative & supportive team of c20 who, provide 1st & 2nd line support to 4 sites with c1400 colleagues/users from across the business predominantly via remote access with some f2f too.

The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues and will have a focus on the needs of the Leicestershire office. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively.

The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:-

• Supporting Microsoft Windows 10 or 11 in an enterprise environment
• Administrating Microsoft Active Directory
• Supporting Microsoft 365 Applications
• Supporting remote connectivity/VPN & LAN/WAN technologies
• Supporting HP hardware (Laptops and Desktops)

Any exposure to the following is advantageous: Microsoft Intune, Jira Service Management &/or iOS Apple devices.

The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels from across the business, providing a high level of customer service and sharing ideas & suggestions to add value to the Technical and IT Service Desk teams.

Ideal opportunity for an enthusiastic IT Service Desk Analyst or IT Technician keen to utilise & add to their customer facing & technical skills, in a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development.

Salary GBP30-34,000 depending on experience plus benefits including realistic c10% bonus, 15% non-contributory pension, 28 days holiday, healthcare, great training & career progression etc

Working Hours (35 a week) are Monday to Friday usually 08:00-16:00 or 09:00-17:00 or 10:00-18:00.

The team are based from smart, modern offices in Coalville, Leicester (LE67).

Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval.

IT Service Desk Analyst - MS365, Desktop, etc; Coalville (LE67); GBP30-34k + c10% bonus, 15% pension, 28 days holiday etc.