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SalaryJoin our exciting Lorien skills digital bootcamp programme
- Are you looking to start your IT career?
- Do you want industry-recognised certifications and hands-on skills?
Our 12 week IT technician Skills Bootcamp can give you that and more!
Our bootcamps will offer you a Level 3 qualifications PLUS industry-recognised certifications to give YOU the skills Lorien are looking for, with this in mind you will get a guaranteed interview for theService Desk Analyst position on completion of the programme
Previous experience isn’t necessary, all we ask is you have the right attitude and desire to start you career in IT
Am I eligible?
- Are you aged 19+?
- Have you lived in England for at least 3 years?
- Are you hungry for your dream career?
- Can you commit to 12 weeks attendance and a WANT to learn?
- Have access to a reliable internet connection with a PC/ Laptop?
What will we give you?
Our Bootcamp will build all the technical knowledge and practical experience you need to start your IT career. You will attend 5 x sessions a week through our online, trainer-led workshops.
The industry certifications you will gain include:
- CompTIA A+
- Windows 10.
- Office 365.
Our specialist Career Support team will develop your employability skills, helping to coach you through interviews and CV drafting, hone your soft skills and secure your first role or apprenticeship in IT!
Why Just IT
Just IT are tech recruitment specialists, with over 20 years’ experience in placing candidates into roles nationwide. We’ve started or progressed over 10,000 careers, and along the way we’ve built lasting relationships with hiring managers at top companies.
Service Desk Analyst position
Are you based around the Nottingham, Derby or Leicester area?
Lorien’s client, an FTSE 100 company accredited with Investors in People Platinum and Customer Service Excellence are looking for 12 x Service Desk Analysts to join their team!
As a Service Desk Analyst you will be based within the Workplace Service Centre providing 1st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
Responsibilities:
- Provide a single point of contact to internal colleagues reporting IT related incidents.
- Diagnose and resolve technical issues at first level to minimise downtime to colleagues
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve
What you will need:
- Excellent communication skills
- A desire to provide customers with excellent services
- A desire to learn new skills
- Ability to work in a great team
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
- Ability to use problem solving techniques to capture details and make sound decisions
The detail:
- Starting salary of £20-22k
- Progression opportunities available directly with Lorien’s client
- Position is remote with 1 day per week in the office (Castle Donnington, DE74)
- First 6 weeks on intensive training program before joining the main operation working hours of 8am – 4pm (3 days per week office based during training
- Once fully trained role is based on shift pattern basis between the hours of 3.30am and 9pm (based on a 7 hour working day)
What you get:
- 25 days paid holiday + bank holidays
- 6 weeks paid training
- 80% of role working from home with kit (if required)
- Free parking when at site
- Refer a friend scheme
- Casual dress code
- Internal reward and recognition
- Social and charity committee
Reference Code: JB002
