Service Desk Analyst

About the role 
 
Sytner Group currently have an exciting opportunity for a First Line Service Desk Analyst to join our growing IT team.
This role is an instrumental part in delivering new and improved ways of the best technical support possible to our internal customers

Your typical duties will include:

• Working with Service Desk technology solutions as well as printers and mobile devices
• Ability to prioritise work and demonstrate initiative
• Self-motivated with a proactive attitude
• Undertaking fault finding on technical issues or escalating as required
• Providing general technical support and advice to internal customers over the telephone and via email
• Offering outstanding customer service to customers.

This role is a full time position, working Monday-Friday on a flexible working pattern.

About you
 
You will be passionate in building internal relationships and will have excellent communication skills to clearly advise customers about incidents and service affecting issues. The ability to prioritise work and demonstrate initiative is also essential.
The following skills will also be advantageous:

• Familiar with Service Desk technology solutions as well as printers and mobile devices
• Practical knowledge of Windows 10 as well as strong knowledge of Office 2016 and modern Internet Browsers will be a distinct advantage.
• Basic network and telephony troubleshooting
   

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.