It Service Desk Apprentice

IT Service Desk Apprentice
Castle Donington, Derby
Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, across the UK and Ireland. As such, we are strong believers in wellbeing, personal development and feeling valued and appreciated whilst you are at work.
As an Employee Ownership Trust (EOT) we have independence in the market which is unlike any other company in the industry, and through continued growth we can offer you great opportunities to develop with our business, which we call the "Medstrom family".
We are looking for an energetic and enthusiastic IT Service Desk Apprentice to join us at our Head Office in Castle Donington, Leicestershire/ Derbyshire.
- Apprentice starting salary of £15,000
- Annual bonus potential
- Contributory pension scheme
- 33 days’ holiday inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including Cycle to Work
- Great training, support and mentorship
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As an Apprentice, you will be based within our small IT team providing support and guidance to staff across the business.
You will support with:
- Providing 1st line support, including user support, hardware and software support
- Administration of online services such as Office 365
- Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
- Providing end-user support and monitoring the IT support emails and tickets raised
- Fixing/ upgrading business IT hardware to include computers, phones and printers
- Mobile device support and administration of mobile devices
- Administration of servers/ computers, including ensuring systems are fully patched
- Administration of anti-virus software ensuring that all computers are free from viruses and malware
- Setting up accounts and equipment for new employees
You will be enrolled on the Level 3 Microsoft Azure Cloud Support Specialist Apprenticeship delivered online.
Hours of work: 37.5 per week Monday - Friday (approx. 9am - 5pm)
About You
To join us as an IT Service Desk Apprentice, we are looking for;
- Minimum of 5 GCSE’s (or equivalent) at grade 4 or above (grade C or above) in Maths and English and ideally Computer Studies
- Knowledge of computers and an interest in IT equipment/ technology
- Basic knowledge of Office 365
- Basic iOS/ Android knowledge
- Basic Windows knowledge
- Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
- Excellent communications skills to deal with people from all areas of the business
- Drive, patience and the ability to cope under pressure
- Self-motivated, enthusiastic and keen to learn
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.