It Service Desk Apprentice

About Us:
Kuiper Technology is an expanding IT reseller based in Birmingham, committed to delivering exceptional service to our clients.

We are currently seeking enthusiastic and dynamic individuals to join our team.

Overview:
As a 1st Line Engineer Apprentice at Kuiper Technology, you'll play a pivotal role in providing technical support to our external customers and internal staff. This role involves troubleshooting hardware and software issues via phone, email, and on-site visits.

Responsibilities:

• Provide 1st line technical support, addressing queries promptly via phone, email, or in-person 
• Uphold high standards of customer service, adhering to service management principles 
• Ensure SLAs are met for responding to and resolving service tickets 
• Take ownership of user problems, proactively seeking resolutions 
• Maintain comprehensive documentation by logging all calls and incidents 
• Collaborate with IT support team members to resolve complex issues 
• Liaise with third-party suppliers and vendors to resolve escalated issues 
• Handle alert tickets and escalate as necessary 

What we are looking for: Essential skills and attributes:

• Strong communication skills, both verbal and written 
• Proficiency with Microsoft Office suite (Word, Excel, Outlook) 
• IT literate with a passion for the industry 

Beneficial: 

• Having a full UK driving license is preferred, but is not essential to apply.

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

For more information, please visit the UK ENIC website.

What We Offer:
Joining Kuiper Technology means joining a vibrant and supportive team environment. Here's what we provide:

• Competitive salary 
• Perk package including: discounts at shops, cinemas, and local gyms 
• Social events to foster team bonding 
• Friendly, lively, and fast-paced working environment 
• Additional training opportunities for dedicated employees 

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!