Let’s grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an IT Service Desk Apprentice looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing
- Respond positively and professionally to end user calls, e-mails or raised tickets.
- Manage user administration at the desktop within limits of security policies
- Managing of ticket queues to ensure all work is carried out in a timely manner and is triaged correctly
- Liaising with third parties to arrange on site visits to carry out work
- Perform configuration of hardware for new starters
- Ensure desktop operating system and core applications are maintained to agreed procedures
- Support projects and liaise with other teams as required
- Support remediation of faults and security vulnerabilities as required
- Follow core processes and procedures such as change control and incident logging