It Service Lead

This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team.

Client Details

The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce. Operating across various locations nationally this role will be focused on the North West based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base.

Description

• Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs.
• Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile for staff.
• Manage IT service delivery metrics and report on performance.
• Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service.
• Act as an escalation point for 2nd line application tickets and provide support and training materials for applications.
• There is also the opportunity to travel to various sites around the Northwest including Preston, Manchester, Lancaster, Liverpool and Nottingham serving as a number 1 point of contact for IT across the North West.
• Oversee IT risk assessments and ensure compliance with industry standards.
• Assist in the creation of a service improvement plan and regularly create documentation on process updates.
• Provide technical leadership and guidance to users in a professional manner.
• The ability to create strong relationships with all internal and external members of staff.

Profile

A successful IT Service Lead should have:

• Relevant experience and/or IT qualifications (CompTIA+, ITIL etc).
• Proven years of experience in a customer facing IT role.
• Strong technical understanding of a variety of IT services and devices (including Microsoft products).
• Experience in IT service management and delivery frameworks.
• Excellent leadership and team management skills.
• Exposure to an IT Managed Service (outsourced) environment.
• Strong analytical and problem-solving skills with root cause analysis mindset.
• Exceptional communication skills, both written and verbal.

Job Offer

• An attractive salary package around GBP40,000 - 45,000 per annum.
• Opportunity to work in a diverse, inclusive and vibrant team environment.
• Comprehensive benefits package, including holiday leave and other perks.
• Opportunity to grow and develop your career within the Financial Services industry.
• Flexible working options, promoting work-life balance.
• This role will be 4 days onsite, with travel to other office required (expenses paid.)

We encourage all equip candidates who are eager to accept new challenges and grow professionally to apply for the IT Service Lead role in Preston.