Digital Team Lead

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Why choose us?

Choosing to work for SMS means choosing to make a difference.We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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What's the role?

We are seeking a dynamic and seasoned Digital Team Lead to oversee and guide our Digital Team. The ideal candidate will showcase robust leadership skills, technical expertise, and a deep understanding of digital marketing strategies. Responsibilities include staying updated on industry trends, encouraging innovation, and refining digital processes to meet business objectives. Exceptional communication, problem-solving, and interpersonal skills are crucial.  The Digital Team Lead is expected to drive the team's success by combining strategic thinking with hands-on leadership and a commitment to achieving organisational objectives through excellence in digital practices.

You will be based at our Contact Centre, Stadium House, Middlebrook, Bolton,  BL6 6SY.  Your working house will be Monday to Friday 8am to 4.30pm or 9am to 5.30pm. 

Interviews will be face to face and will take place at the Contact Centre.

Key responsibilities:

• Lead and inspire the Digital Team, fostering a collaborative and high-performance work environment and provide guidance, mentorship, and professional development opportunities for team members.
• Encourage a culture of innovation and continuous improvement within the Digital Team and identify opportunities to optimise existing processes and enhance digital capabilities
• Oversee the planning, execution, and delivery of digital projects, ensuring they align with organisational goals and timelines.
• Implement key performance indicators (KPIs) to assess the effectiveness of digital initiatives and regularly monitor and analyse performance metrics, making data-driven decisions to improve outcomes.
• Stay updated on digital trends, emerging technologies, and industry best practices and effectively communicate digital strategies, project updates, and key milestones to stakeholders.
• Apply technical expertise to guide the team in selecting and implementing appropriate digital solutions.
• Work closely with stakeholders to understand business requirements and translate them into actionable digital strategies and identify potential risks and challenges associated with digital projects, developing mitigation plans to address them proactively.
• Ensure digital initiatives comply with relevant regulations, industry standards, and best practices and collaborate with marketing and communication teams to ensure consistent messaging across digital platforms.

To be considered for this role, we would love you to have:

• Five GCSEs grades A - C or equivalent desirable
• Proven leadership in motivating Digital Teams, demonstrating the ability to lead and inspire within the digital landscape.
• Previous experience in working multi-channel campaigns. 
• Skilled in planning and executing campaigns across diverse communication channels.
• Experience in process enhancement and a keen eye to detail.
• Proficient use of media platforms to support digital and social objectives.
• Utilises data-driven insights to optimise campaign performance.
• Previous exposure to a contact centre environment is desirable.
• Strong proficiency in Microsoft Office applications.

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