It Service Manager

What's involved with this role:
QAD 1816/2706
Role: IT Service Manager
Contract Length: Anticipated 12 months
Location: Blackpool – hybrid 2/3 days per week onsite
Pay Rate: Competitive Market Rate
As an IT Service Manager, you will be responsible for ensuring a high-quality service for the end-to-end technology solution, support services, and user experience of the Case Management Tool (CMT) and associated services. The role may occasionally require working evenings and weekends as needed.
Key accountabilities:
Proactive role using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate.
Provide high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations
Meet or exceed agreed SLAs and OLAs for Incident, Problem and Change Management
Liaise effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams)
Key requirements:
Previous experience of a Service Management framework such as ITIL
ITIL V4 Foundation certification
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.
Please send your CV directly to centralgov@tclrec.com
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.
Please send us your CV in Word format rather than PDF and avoid the use of columns and tables as this will help speed up the process of uploading your CV to the client.
Please ensure that your CV addresses the following items:
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Qualifications and experience relevant to the job role – please give full details within your CV document
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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Job Ref: QAD 1816/2706
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.