AddressAbout the Role
Interested in a career in IT? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? Then we have the right opportunity for you.
As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society has a unique purpose and special culture and we are committed to being a great place to work where our colleagues are supported to realise their full potential. We have an exciting new opportunity to join us this September within our IT Services Team
Oh, and by the way, you are guaranteed a role within the organisation once you have completed your programme. We also don’t just pay a training allowance, you will join us on a ‘real living wage’ salary; we believe our colleagues deserve a fair day’s pay for a hard day’s work.
As an apprentice you will learn all about how we support and manage our colleagues and customers, spending time on the Service Desk, how we manage devices including how we set them up and deploy new features that our colleagues can benefit from as well as how our Infrastructure works, including hands on experience of managing and deploying changes. We will also support you in understanding why good governance is important and using modern workplace tools to make sense of data and information.
Alongside this our Early Talent support network who will be with you every step of the way in your learning journey, with dedicated time to complete learning activities. We also have some great networks supporting LGBTQ+, Race, Disability/Neurodiversity and Women in Leadership you can get involved in, to name but a few!
You will be working towards a Level 3 Apprenticeship in IT Support.
With the support of your manager and mentor, you will have objectives to work towards to make sure you are developing during your time with us. We really want to hear your ideas throughout your time with us, so you’ll have lots of opportunity to suggest new and innovative ways of working.
We go beyond the traditional apprenticeship route to offer you the opportunity to help you learn and experience things beyond your role that will support your career development through a team challenge project with our Early Talent community.
About You
You should have a minimum of 5 GCSE’s (Grade A*-C/ 4-9, including Maths and English) are essential, preferably including an ICT grade.
An ability to communicate effectively with others via a range of methods along with first class attention to detail is a must.
Be able to demonstrate basic understanding and usage of a personal computing device with basic IT administration skills
For full details please download the role profile.
About Us
We are a purpose led business, connecting our communities with a better financial future. Our IT Services teams are an integral part of the Digital and Technology Department providing service and support across a range of technologies and business areas. The IT Services teams are comprised of four key functions:
- Customer and Compliance - ensuring we consistently meet regulatory and organisational standards, providing data and reporting services
- Delivery – ensuring that we deliver key initiatives in a safe and reliable way,
- Service Management – who not only provide an IT Service Desk, and also ensure that if there is a problem or incident, we can quickly resolve it and get us back up and running
- Cloud and Infrastructure – providing the key network, datacentre, and capability for ensuring customer facing services are deployed effectively
How to apply?
All you need to do is submit a short application form & CV via our online portal. Our approach to selection is through an assessment centre We anticipate that this will take place on 9th April 2024.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays (increasing with length of service)
- Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
- Colleague mortgage scheme and access to our financial advisors
- Pension scheme – up to 9% employers’ contribution
- Life assurance (4x salary) and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
- An extra day’s holiday for your birthday
- The option to buy and sell holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Access to a range of high street and online discounts
- Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
- A wide range of recognition initiatives to recognise and reward great performance
- Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.
Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.
If you have any questions or need any support with your application you can reach out to our Early Talent Team at earlytalent@newcastle.co.uk
Job Type: Full-time
Salary: £21,840.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Ability to Relocate:
- Wallsend: Relocate before starting work (required)
Work Location: Hybrid remote in Wallsend
