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IT Services Level 3 Apprenticeship
About the role
Interested in a career in IT? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? Then we have the right opportunity for you.
As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society has a unique purpose and special culture and we are committed to being a great place to work where our colleagues are supported to realise their full potential. We have an exciting new opportunity to join us this September within our IT Services Team
Oh, and by the way, you are guaranteed a role within the organisation once you have completed your programme. We also don’t just pay a training allowance, you will join us on a ‘real living wage’ salary; we believe our colleagues deserve a fair day’s pay for a hard day’s work.
As an apprentice you will learn all about how we support and manage our colleagues and customers, spending time on the Service Desk, how we manage devices including how we set them up and deploy new features that our colleagues can benefit from as well as how our Infrastructure works, including hands on experience of managing and deploying changes. We will also support you in understanding why good governance is important and using modern workplace tools to make sense of data and information.
Alongside this our Early Talent support network who will be with you every step of the way in your learning journey, with dedicated time to complete learning activities. We also have some great networks supporting LGBTQ+, Race, Disability/Neurodiversity and Women in Leadership you can get involved in, to name but a few!
You will be working towards a Level 3 Apprenticeship in IT Support.
With the support of your manager and mentor, you will have objectives to work towards to make sure you are developing during your time with us. We really want to hear your ideas throughout your time with us, so you’ll have lots of opportunity to suggest new and innovative ways of working.
We go beyond the traditional apprenticeship route to offer you the opportunity to help you learn and experience things beyond your role that will support your career development through a team challenge project with our Early Talent community.
About You
You should have a minimum of 5 GCSE’s (Grade A*-C/ 4-9, including Maths and English) are essential, preferably including an ICT grade.
An ability to communicate effectively with others via a range of methods along with first class attention to detail is a must.
Be able to demonstrate basic understanding and usage of a personal computing device with basic IT administration skills.
What’s in it for you?
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- A 35-hour weekly contract
- 25 days holiday each year plus bank holidays (rising to 30 days with length of service)
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working
About Newcastle Building society
We are the biggest building society in the North East, with more than 1,700 colleagues and 31 branches across the North East, Cumbria, and North Yorkshire. For more than 160 years, we’ve helped people from all walks of life own their homes, save for the future, and received trusted financial advice.
As an organisation owned by our members, we don’t answer to shareholders, and our Purpose of connecting communities with a better financial future guides everything we do.
However, we’re more than just our products and services, we’re dedicated to our communities.
A core part of our Purpose is to make positive changes, build stronger and more vibrant communities. Since 2016, we’ve awarded more than £2.3m in grants and donations from our Community Fund at the Community Foundation serving Tyne & Wear and Northumberland, and our colleagues regularly fundraise and volunteer in their local areas.
We’re also committed to growing the talent in our region.
We work with schools, universities, and partners, such as Newcastle United Foundation and The Prince’s Trust, to help people develop their employability skills, create new opportunities to make a career in financial services more accessible to all.
We’ve also been recognised as being a great place to work where colleagues can be themselves and realise their potential, which is officially recognised by our Platinum Investors in People status.
We recognise the value apprentices bring to the Society. That’s why we’re committed to paying apprentices a ‘Real Living Wage’
Once you’ve completed your apprenticeship programme, you are guaranteed to receive the offer of a permanent position with us.
All of our apprentices will also benefit from being part of our Early Talent community.
In addition to your line manager and team, all of our apprentices will have a robust support network, which includes their peers, mentors, and the wider Early Talent community of undergraduate placement and graduate scheme colleagues.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
