It Services Student Placement (3 Posts)

Full time, fixed term (12 months) Leeds Beckett University is an exciting, modern university in one of the most vibrant student cities in the UK. Within the University there is a large, centralised IT department responsible for the provision and support of a wide array of technologies and services across two beautiful campuses with excellent facilities. Integral to the success of this department is our award-winning IT Service Desk. This customer-facing team is the single point of contact for staff IT help and support and is the ‘front door’ to IT Services, providing first line support for the University’s IT and Audio-Visual systems as well as a popular media equipment loans service. The successful candidates will spend up to eight months based in the Service Desk team. The Student Placement role is highly varied, as the successful candidates will also spend at least four months working in our second line technical support team, Support Services. You can expect to work with a wide range of computers including Windows and Apple devices, mobile devices, printers, and audio and video equipment. Previous Student Placements have been involved in high profile projects and events and have made the most of training and networking opportunities both internal and external to the University. The post holders will be responsible for the first and second-line support of a range of IT and AV technologies from end-user devices to lecture theatre support, offering face to face, telephone, and remote support with a focus on customer service and timely resolutions. We are looking for driven individuals with a passion for technology who can demonstrate a range of good communication, customer service and organisational skills. The ability to prioritise work and tasks and demonstrate attention to detail is integral to this role. To arrange an informal discussion about this post, please contact Kieron Piercy (Senior IT/AV Support Specialist) at k.piercy@leedsbeckett.ac.uk. Closing date: Friday 31st May 2024 (23:59) For further information and to apply please visit: https://tinyurl.com/2j4mzjmc Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more. We welcome applications from all individuals and particularly from black and global majority candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.