It Solutions Technician (Software) Level 3 - Sheffield

You're not just looking for a career, you're looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you'll have a voice at BT Group. You'll get stuck in to tough challenges, pitch in with ideas, make things happen. You won't be alone: we'll be there with help and support, learning and development. You'll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.
About this role
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
This role provides technical 2nd line support and managed services to our, Secure customers, through the use of compute and cloud compute infrastructure technologies, 24x7x365 days a year as part of the overall Business Managed Service (BMS) Technical Services.
By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT's customers who consume the cloud compute and infrastructure products in the BT portfolio:

• Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls, manage and maintain technical documentation.
• To provide technical support in line with the required quality and performance standards.
• Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
• Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction

This person requires to be innovative, engaging, driven and is expected to collaborate work directly with the technology teams of highly skilled technical experts across BT, taking responsibility for simple and complex support work on customer compute infrastructure we underpin for UK business and secure contracts. Ensures adherence to BT's Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
This job is available in Business.
About the apprenticeship you'll study for
As a IT Solutions Technician, you'll study for a Level 3 apprenticeship.

• The course runs for 18 months.
• You'll spend a minimum of 20% of your time learning and studying.

Entry Requirements
You'll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application. Minimum age 18.
Location
Sheffield
Starting Salary
£21,000
About BT Group
BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach.
We value diversity and celebrate difference. We'll encourage you to be yourself, whatever your background. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
Whichever brand you're working for, we're all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working.
We're always looking ahead. We don't just sell broadband, and networks, and security, and thousands of clever things you've never heard of; in our Martlesham labs, we're inventing the technologies of the future.
Four brands. One team, 100,000 strong. Together, we're connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030.
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!