Address
Form of work
Salary
Reporting to our VP of IT, you will create impact within our global IT team. You will help ensure the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.
Your primary responsibilities will include:
- To provide IT support to all users onsite and globally via our Service Management Tool
- Deliver a high level of customer service when assisting staff in resolving IT issues
- Assess and purchase new and replacement hardware
- Test, troubleshooting and adjusting information systems to operate
- Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud
- To provide 1st - 3rd line IT support to all users onsite and globally via our Service Management Tool
- Manage new starter and leaver process/administration
- Produce and maintain departmental procedures, checklists for tasks and FAQ sheets
- Complete daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained
- Propose new ideas on how to improve departmental processes
- Ensure skill base is kept up to date, including passing any applicable technical exams
- Manage ad-hoc project work,
- Maintain meeting room hardware and provide on-site support for meetings
- Manage the onsite network infrastructure
