It Support Administrator

Role Title: 1st Line Support
Location: Wolverhampton
Salary: £22,000
Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire.
The Role:
As an IT Support Assistant, your responsibilities will include:

• Monitoring and maintaining the firm's computer systems and networks
• Installing and configuring computer hardware, operating systems and applications
• Diagnosing hardware/software faults and resolving them appropriately
• Providing support including procedural documentation and relevant reports
• Setting up new users' accounts and profiles and dealing with password issues in active directory
• Responding within agreed time limits to call-outs and managing multiple open cases at one time
• Establishing a good working relationship with customers and other professionals

Please note, this role may require out of office hours working and travel to other offices.
The Candidate:
The ideal candidate for the IT Support Assistant role will have:

• A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification
• Proficiency with Microsoft and practice management applications
• A full driving licence and own transport (including the provision of vehicle Insurance for Business Use)

If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!
If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.