It Support Analyst 1St/2Nd Line

1st/2nd Line IT Support Analyst
Liverpool
£175-200 per day (Inside IR35)
6 months (Possibility of perm)

An IT Support Analyst is required for our client who are based in Liverpool. The successful candidate will provide 1st / 2nd line IT Support across the UK/Europe. The role will involve supporting over 500 users either face to face or remotely across multiple sites. You will log all calls within the IT Helpdesk system and provide excellent technical and customer service skills to all levels of the business.
Additional to IT support duties, assisting with the daily monitoring / administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers.

Responsibilities:
• Log all calls and tasks in the helpdesk call logging software.
• Keep all open logs up to date and current.
• Support the Network Infrastructure (patching / Fault finding).
• Provide Helpdesk service to users (in person / remotely).
• Provide Active Directory support.
• Provide PC support (hardware and software)
• Support key anti-virus software for clients / servers / email.
• Produce proper and thorough documentation.
• Provide timely and effective technical support of computers, servers and mobile devices.
• Provide support for expectations that are appropriately met.
• Pro-actively monitor and administrate the Server Infrastructure and Virtual Environment.
• Provide hands on Server and Application support when necessary.
• Monitor daily backup procedures and resolve any issues that may be experienced.

Skills/Experience:
• Significant IT support experience in a networked IT environment
• Microsoft Windows 2016 / 2019
• Knowledge of Active Directory / DNS / DHCP etc
• Knowledge of VM Ware or Hyper V hosting Environments
• Microsoft Windows (Clients) –Windows 10, 11
• Microsoft Windows 2016 /2019 Server
• Microsoft Office – all versions
• Experience using an IT ticketing system based around ITIL framework
• Knowledge of PC imaging and deployment
• IT Security (Antivirus software / Spam / Phishing awareness etc...)
• Educated degree level/equivalent IT qualification or equivalent experience
• Good customer service skills
• Attention to detail
• Ability to work on own initiative and as part of a team
• Excellent time management skills