It Support Coordinator

Jonathan Lee Recruitment are working with the UK entity of a global engineering organisation who are looking to hire an IT Support Coordinator. The role reports into UK and Ireland IT Manager and is a multi functional IT Support focused role as part of a small team. This is an onsite role based out of their Halesowen office.

The IT Support Coordinator will work within our client's IT team as part of a dedicated IT support function for their business. A significant amount of time will be dedicated to supporting UK-based sites. As part of the role you will also be involved in the support of many projects and coordinate other IT activities such as asset management, building PC's and rolling out windows 11. The main responsibilities and duties are:

• Coordinate IT support, activities and projects for all UK businesses.

• Work closely with business customers and facilitate their business IT demands.

• Deliver IT support across a variety of platforms and infrastructure.

• Manage process implementation and improvement.

• ‘PC Build and Delivery’ to end users.

• IT Asset and Hardware Management.

• Order Management and processing of order through a web portal.

• External vendor support.

• Support end user adoption of the Office 365 platform and promote O365 features, new releases (such as Teams Rooms) and changes through various communication channels.

• 2nd line hardware and application support to users in the UK and Ireland. Manage incidents throughout lifecycle in ServiceNow.

• Liaise with 3rd party suppliers to report hardware faults and arrange repair where required.

• Deployment of Windows 11.

• Support with Identity & Access Management.

• Project IT Support: Provide application and hardware support to globally dispersed project resources.

To apply for this IT Support Coordinator position, you will need to be an established 2nd line level engineer with a good focus on delivering a high level of customer services in IT support services. You will also require the following:

• Experience supporting Windows 10 and 11
• IT experience in various support and coordination roles
• Communicate well with people of all technical abilities and levels throughout the company
• Confident and empathetic manner
• Excels in communication skills from chairing meetings to presentations to contextual emailing and stakeholder engagement.

If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £40,000 and a compelling benefits package.

Please reach out to our team today to apply and register your interest in this full-time IT Support Coordinator position in Halesowen. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included