It Support Role (Entry Level )

The Opportunity…

In partnership with TSP, althaus Digital are looking for self-motivated, driven individuals with a proven passion for IT Support. This is an exciting opportunity to take the first step in your IT career in an evolving and growing industry.

The Role…

You will be part of a warm, friendly and forward-thinking team responsible for supporting with all things IT Networking. No day will be the same in what is a fast-paced, exciting new role, with the successful candidates naturally striving to provide great customer service to both external and internal stakeholders. You will be meticulous and patient in your approach; keen to live and breathe company values, and with the ambition and drive to grow and develop.

Key Tasks & Accountabilities…

The typical roles and responsibilities will include:

Technical - troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.

Manage Helpdesk - ensure helpdesk tickets are logged, escalated, and resolved in a timely manner

Assets Management - administering the corporate IT asset database

Backups - administer backup media and escalating faults

User Management -administer applications for user accounts.

Web - assist customers with technical web related queries.

The Person…

We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands and be over the age of 19.

Essential Qualifications & Knowledge…

Good standard of English and Maths

Creativity, imagination and excellent communication skills

High standards of personal integrity, professional conduct and customer service

Comfortable engaging with internal and external stakeholders

Support & Training

This unique opportunity includes a 12-week training programme before employment enabling you to hit the ground running in your new role.