Address
Form of work
SalaryA Junior IT Support role is now available for a passionate tech enthusiast looking to kick-start their career in the industrial/manufacturing sector. The candidate will have the opportunity to work in a supportive team providing essential technical support across the company.
Client Details
Our client is a well-established player in the industrial/manufacturing industry. With a workforce of over 800 employees, they have carved a niche for themselves with their innovation and quality products. They are recognised for their strong commitment to staff development.
Description
Junior IT Support analyst - Sutton Coldfield
- Provide first-level contact and convey resolutions to user issues
- Properly escalate unresolved queries to the next level of support
- Document knowledge in the form of knowledge base tech notes and articles
- Walk customers through problem-solving processes
- Preserve and grow knowledge of help desk procedures, products and services
- Ensure proper recording, documentation and closure of trouble tickets
- Follow-up and update customer status and information
- Support users in the use of Computer Equipment by providing necessary training and advice
Profile
Junior IT Support analyst - Sutton Coldfield
A successful Junior IT Support should have:
- A degree in Information Technology, Computer Science or a related field
- Knowledge of computer software and hardware. Windows OS / Windows software / Networking principles.
- Excellent problem-solving and multitasking skills
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
Job Offer
Junior IT Support analyst - Sutton Coldfield
- A competitive salary in the range of £18,000 - £23,000 per annum.
- Standard benefits package
- Opportunity to be part of a supportive team in a well-established company
- Excellent career development opportunities
- Great work culture that values work-life balance
We encourage passionate individuals looking to start their / develop a career in the IT sector to apply for this exciting opportunity.
