Address
Form of work
SalaryOur client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction. You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand.
Primary Duties will include:
Customer Order Management/Sales Administration
Processing email and telephone Sales Orders accurately in ERP system. Processing and verifying Shopify / Amazon orders on customer platforms and ERP system, ensuring accuracy and reporting data discrepancies. Calling / contacting Customers for Proforma payments where applicable and processing payments. Raising delivery notes and liaising with 3rd Party Logistics Providers to ensure orders are despatched to schedule and tracking information is available where required. Managing customer invoicing/credit processes, ensuring documentation is on time and accurate. Resolving customer and consumer enquiries via email and telephone, ensuring professional communication and satisfactory resolution. Processing product samples for influencers, media etc.
Customer Service / Replacement Parts
Manage customer and consume requests for spare/replacement parts, accurately maintaining information in the relevant tracking platforms. Manage a small stocks of spare parts or ensure alternative solutions are available.
Switchboard
Primary responder to inbound calls.
Experience
You have a minimum of 18 months experience in a similar Customer Service role and you will have experience of order processing and communicating via email and telephone. You will have demonstratable success of resolving customer issues and any experience within online retail would be an advantage.
Competencies
Highly proficient in written and spoken English. Proficient in the use of Microsoft software, Outlook & Excel. Strong numerical skills with an attention to detail. Self-motivated and results driven with an ability to work well in a small team. Sage 200 ERP software a benefit.
You will be able to work for 4 or 5 hours every day ideally and you will work from home on a Friday. School hours available.
Circa - £12.80P.H.
(£25K PRO RATA)
Our client provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, age, or medical history.
