Customer Service Executive

Description

UBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional Customer Service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences.

Working hours, Salary & Benefits:

• Monday to Friday 7:30am-4:30pm
• Salary: £27,500 per annum
• Free parking on site
• Free EV chargers
• 25 days holiday + 8 bank holidays
• Holiday purchase scheme
• Free lunch everyday
• Early finish on Fridays
• Pension scheme

Customer Service Executive Duties:

• Process customer orders from Sales quotations or via direct enquiries
• Set up new customer data on ERP system and creating deals on the CRM system
• Check orders processed to ensure accuracy and jobs created for the Operations team
• Booking in and confirming customer deliveries
• 1st and 2nd line phone answering
• Creating and sending quotes to customers

Requirements

• Familiarity with MS office and ERP systems
• Calm under pressure, not easily stressed
• Ability to move between several tasks quickly and accurately
• Reliable – follows through on promises and decisions
• Well organised / able to prioritise own workload
• Friendly and assertive telephone manner
• Polite, patient and understanding