1St & 2Nd Line It Support

1st & 2nd Line IT Support

Hybrid / West Midlands

£35,000 - £38,000

Our established client based in the West Midlands is looking for a 1st & 2nd Line IT Support, with working knowledge of Business Central essential, to join their team. This role is a key client-facing role responsible for addressing and resolving technical issues related to Microsoft Dynamics 365 Business Applications. This includes troubleshooting and investigating issues such as email, printing, network connectivity, performance issues, security, and authentication. Please do not apply if you have not used Microsoft Dynamics 365 Business Central.

1st & 2nd Line IT Support Key Responsibilities:

• You will be providing IT technical support for daily issues and well as resolving basic Business Central duties.
• Investigate and troubleshoot technical issues related to Microsoft Dynamics Business Applications.
• Provide first-line support to clients, ensuring timely and accurate resolution of issues.
• Collaborate with the support team to document issues and resolutions in a knowledge base.
• Escalate complex issues to the Support Manager or appropriate technical teams when necessary.
• Monitor application performance and report any recurring or significant issues to the Support Manager.
• Stay up to date with the latest updates and features of Microsoft Dynamics Business Applications.

Qualifications / Experience:

• Microsoft Business Central experience is essential.
• Strong technical skills and ability to troubleshoot and resolve issues using various tools and methods.
• Exposure to Microsoft Cloud Services such as Azure, M365 and BizApps
• Familiarity with networking and infrastructure both on premise and cloud
• Expertise and experience in an IT support environment
• Ability to work effectively in a team environment.
• Experience with server monitoring tools and diagnostic techniques. Exceptional customer service and communication skills, both verbal and written.

• Problem solving mindset and analytical - utilising objective evidence to feedback to drive improvement and innovation.
• SQL and KQL Query Language Skills desirable.
• Experience with PowerShell desirable.
• AAD\Entra ID skills, i.e Defender, InTune, Security Centre desirable.

Benefits:

• Competitive Annual Leave - in addition, you will be entitled to an extra day’s holiday
• Access to our Employee Assistance Programme
• Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.
• Death in Service: 4 times your salary.
• Private Health Insurance

If this role is of interest, please contact James Aust for more information.