It Support Engineer

Our client is looking for an IT Support Engineer to support the day to day running of the company s IT systems by providing 1st / 2nd line support to the end user base, installing software, repairing, upgrading and deploying hardware, developing and documenting solutions, and ensuring that records are maintained.

Main Duties

• Be a visible presence around the business.
• Record end user requests for support.
• Respond to end users, helping them to overcome issues they may be experiencing.
• Advise and train end users in best-practice methods of using software and systems.
• Be an advocate for Microsoft Modern Workplace.
• Carry out hardware upgrades to Laptops and Desktop PC s.
• Maintain a technical library of documents relating to the systems used at Coopers.
• Assist with server and infrastructure projects.

Skills and Knowledge

• At least 2 years experience in a similar IT support role.
• Be a good listener, and be able to calmly and patiently interpret what end users tell you.
• The ability to work unsupervised and be able to prioritise own workload.
• Good working knowledge of:
  • Windows desktop and server operating systems.
  • Microsoft 365 products
  • Active Directory and Group Policy
  • TCP/IP networking
  • Networked printing
  • Azure
  • SharePoint, Teams
• Good understanding of IT security principles.
• A broad experience of systems and hardware is desirable
• Mobile device support experience is desirable
• Any Systems Administrator experience is desirable
• Any expose to the following would be an advantage, OpenCRM, Microsoft Dynamics, DevOps, Autodesk products, SolidWorks, PowerShell, VoIP

Benefits

• Competitive salary
• Ample free onsite parking
• Early finish and dress-down Fridays
• 24 days holiday plus able to buy additional holiday
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to work scheme
• Friendly and supportive working environment in a modern building
• Company Pension