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Making the jump to second line can often be the longest wait for any engineer.
It can feel like you’ve got to wait for someone to die, retire or find a new job before you’ll ever touch a non-password related ticket.
Perhaps you’re “allowed” to take on more difficult tickets, but no-one has the time to answer any questions?
So how about a team that recognises the more you know, the easier to share the workload?
Where there aren’t “first line” or “second line” tickets – just tickets that you can do and tickets you need some help with and a team who’s happy to show you.
You’ll be joining a small internal IT team supporting a local head office with all their IT and a network of UK wide employees on the basics.
It’s not quiet, but no-one’s losing sleep because it’s so horrific. Like any well-run IT team there are peaks and troughs, but the processes are in place that you’re never going to feel like you’re drowning.
Who do you need to be?
- A service desk engineer with experience in the following technologies
- Microsoft 365
- Active Directory
- Outlook mailbox management
- A car driver with access to your own vehicle.
This role is Mon – Fri 9.00 - 17.30 with 5x days on site in Grantham.
Salary - £21,000 - £28,000 per annum.
