Address
Form of work
SalaryJob Title: 1st Line Support Technician
Location: Brighton
Salary: £25,000 - £28,000 DOE
Working pattern: Fully onsite
Are you passionate about IT and looking to kickstart your career in a dynamic and fast-paced environment? We're seeking a motivated individual to join our team as a 1st Line Support Technician. This role offers the opportunity for career progression within the 1st line support domain and provides exposure to a variety of IT projects and tasks.
1st Line Support Responsibilities:
- Manage and prioritize multiple tickets and projects efficiently.
- Assist with technical support requests within the team, focusing on 1st line tickets and projects.
- Maintain and update IT documentation to ensure accuracy and compliance.
- Meet and exceed SLAs to ensure timely resolution of IT issues.
- Communicate effectively with both customers and staff to provide exceptional service.
Requirements:
- Ability to work independently and collaboratively within a team.
- Comfortable working in a fast-paced environment with multiple tickets and requests.
- Strong customer service skills with a focus on engagement and satisfaction.
- Experience working with Microsoft technologies, including Windows, Office 365, and Active Directory.
If you're ready to take the next step in your IT career and thrive in a supportive and dynamic team environment, apply now to join our team as a 1st Line Support Technician.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
