It Support Engineer Apprentice

Stena Drilling are a supportive organisation of their apprentices and love to develop their staff. You will be given the opportunity to shine and show your worth with this role.

Stena Drilling are looking to add an IT Support Engineer apprentice to their existing team. This is a fantastic opportunity to begin your career in the IT industry. You will work in first line IT support for all Stena Drilling offices and offshore sites, via telephone and remote control, and updating of incidents handled in the incident management tool. You will work towards an SCQF Level 8 qualification whilst in this role.

Interested? Apply today!

What will you be doing?

• Work within IT strategy in support of the company’s mission and core objectives
• First line IT Support to all Stena Drilling offices and offshore sites, via telephone and remote control, and updating of incidents handled in the incident management tool
• Escalate second and third line technical issues as appropriate
• Perform installation, setup, configuration, migration, upgrading and maintenance of desktop devices, peripherals, and mobile devices
• Assist with internal desk setups and moves
• Be responsive and pro-active when handling end-user PC problems and requests
• Respond to automated system/monitoring tool alerts
• Undertake small IT projects as required
• Participate in the development of technical documentation for end user procedures
• Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary
• Work with elevated account privileges and permissions in line with documented procedures

What qualities should you have?

• Organizational qualities
• Communication and presentation skills
• Ability to work within a team
• Logical approach to problem solving
• Commitment to professional service delivery
• Willingness to learn

Salary:

£17,000 - £20,000 per annum

Working hours:

36 hours per week, core hours are between 8am - 5pm

Benefits:

• BUPA Healthcare – individual, spouse and any dependent children
• Pension – 7.5% employer contribution
• Life Assurance - 4 x annual salary
• Holidays - 25 days per year + 8 public (pro rata)
• Free use of staff gym
• Subsidised staff canteen

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!