It Support Engineer

IT Support Engineer

Glasgow

Up to £25,000

VIQU have partnered with one of the UK’s award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st-2nd line support.

The successful IT Support Engineer will be responsible for support spanning from 1st-2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems.

Essential Requirements of the IT Support Engineer:

-       Proficient in Microsoft Server operating systems and associated roles.

-       Familiarity with Linux server systems and their functionalities.

-       Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS.

-       Possess strong IT skills with a keen interest in technology.

-       Hold a full UK driving license with access to personal transportation.

-       Flexibility to work additional hours as business needs dictate.

Responsibilities of the IT Support Engineer:

-       Deliver IT Support both remotely and on-site, resolving issues promptly.

-       Manage Active Directory and group policies for efficient administration.

-       Oversee shared files, folders, and backups to ensure data security and compliance.

-       Deploy and configure laptops, desktops, and VoIP phones.

-       Handle hardware relocation tasks during office transitions.

-       Collaborate with third-party providers to address support needs.

-       Maintain server hardware and infrastructure, including on-premises and cloud systems.

-       Monitor infrastructure for potential outages and respond as needed.

-       Troubleshoot server hardware and infrastructure issues effectively.

-       Take ownership of incidents from start to resolution, keeping users informed throughout.

-       Participate in on-call rotations for urgent matters.

-       Update and maintain user support documentation for accessibility and accuracy.

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on .

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

IT Support Engineer

Glasgow

Up to £25,000