IT Support Engineer

IT Support Engineer
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
Looking to start a career in IT?
As an IT Support Engineer, you would be joining Sipcom , our fast-growing telecommunications and digital transformation organisation.
Full training and development plans exist for those wanting to specialise or upskill, making this a fantastic opportunity if you want to develop in this field.
Responsibilities:
In this diverse role you can expect to be involved in several aspects of our support service, including:

• Responsibility for answering calls and responding to tickets
• Ticket logging, monitoring alerts
• Undertaking first line fixes
• Appropriately escalating issues to 2nd and 3rd line support as required

Qualifications & Experience:
No prior IT Support Desk experience is required for this role. If you have it, that's great, but the important attributes we are looking for are:

• Great interpersonal skills
• An aptitude to learn

Please note this role will require you to work a shift-pattern, provisional schedule below.

• 12-hour shifts
• Day Shifts - 4 days on*, 4 days off
• Night Shifts - 4 nights on, 4 nights off

Day shifts will be done from within the Cardiff office. Night and weekend shifts can be done at home.
This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process.
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Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.