It Support Technician - Field Engineer

We have an urgent requirement for 4x IT Support Technicians for our client based in South Wales, candidates will be required to travel between sites (vehicle provided)so will need a full UK Driving Licence. You will be responsible for development, maintenance and support of systems in local offices.
Responsibilities will include:
- Respond to work requests guided by key performance indicators.
- Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users.
- Support and organise responses to requests for assistance based on current priorities or advise recommendations for change.
- Support and organise maintenance tasks providing a consistent and stable support service for our users.
- Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement.
- Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services.
- Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms.
- Configuration, installation and safe use of computer hardware distributed around customer sites
Essential skills include:
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Knowledge of: MS Active Directory, MS Windows Server, MS Exchange
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.