It Support Technician

IT Support Technician

IntaPeople are working with a highly innovative medical manufacturer looking to expand their team with an experienced IT Support Technician on a permanent basis. This role is key in providing IT helpdesk support to their clients ensuring that their technical problems are resolved this includes software and hardware.

You ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development and some excellent benefits!

About this role

• Install, maintain and support a variety of laptop, desktop, network hardware and software systems.
• Provide first line and second line technical support for users.
• Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
• Perform diagnostic tests, modifications or repairs to software and hardware.
• Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
• Providing a high standard of communication.
• Maintains inventory asset lists of IT equipment to ensure compliance with business processes.

About you

• Strong communication skills both verbally and written.
• Able to collaborate in a team successfully.
• Strong experience with a ticketing system.
• A minimum of a years experience in an IT environment.
• Strong experience troubleshooting.
• The ability to manage different priorities and responsibilities to achieve SLA targets.

Benefits

• 25 days holiday + 8 bank holidays
• Private medical insurance
• Bonus
• Generous pension
• & many other benefits

If you are looking for a new challenge, this IT Support Technician could be the one for you!

Apply directly, alternatively reach out to me on (phone number removed) or email your CV to (url removed)