It Support Technician

IT Support Technician Position in Cardiff: £25,000 annual salary

Looking for a new opportunity? I am recruiting for an established IT team seeking an experienced candidate to join their supportive and friendly team.

My client is a travel insurance broker that provides insurance to customers with medical conditions, often in older age groups. They prioritise service to their customers, allowing them to travel regardless of their age, destination, or medical condition. The company has received multiple awards over the years, including the Customer Care Award and Brand Management Award in the 2021 British Insurance Awards.

*Hours and Benefits**

• Monday to Friday 9am to 5:30pm with flexible approach between core hours
• Additional benefits include life assurance X4, Beginners Tech Scheme, Christmas saving scheme, 24 days holidays plus bank holidays, Sick pay, Free parking, and many more.

*Role Overview**

• Provide daily support to all users, remote and on-site
• Ensure all support tickets are resolved efficiently and within established SLAs
• Diagnose, troubleshoot and resolve any hardware or application issues
• Deploy new Windows desktops and laptops to users, on-site and remote
• Escalate issues to internal and external support providers as needed
• Contribute to IT Support Knowledge Base
• Assist IT Operations Team with on-site requests

*Requirements**

• 3+ years of experience in a similar role
• Familiarity with Office 365, AzureAD, Active Directory, Exchange and Outlook Online administration
• Knowledge of Windows desktop installations, management, and Office 365 applications
• Ability to upgrade software on user devices, and conduct minor hardware intervention (battery, RAM module, or SSD replacement)

*Key Responsibilities**

• Professional and approachable service delivery
• Work with defined IT support procedures and policies
• Relocate user hardware to alternate locations as required
• Maintain company asset documentation
• Able to work in a team environment
• Flexibility to work with a variety of technology and end user skill levels
• Effective use of time management skills
• High standards of professional dress, behavior, and appearance

*Apply Now**

If you're interested in applying, please send your CV to (url removed) or call Jorden on (phone number removed).

Jorden Griffiths

Ritz Recruitment