It Support Engineer

IT Support Engineer (Permanent)

Location: North Bristol

Salary: £28,000 - £30,000 + Car or Car Allowance

NO ON-CALL ROTA

Hybrid working: On-site 5 days at first while getting up to speed within the first 3 months. This role then becomes a Hybrid position with an expectation of 3 days a week in the office (Tue, Wed and Thursday) and 2 days working from home on a Monday and Friday.

Drivers Licence: Essential to work on client sites when required. Car allowance or Car is offered with this role

Hours: Full time 37.5 hours per week from 8.45am-5pm Monday-Friday. 45 minutes lunch break per day.

Summary

We are seeking a systems support technician with 3 - 5 years of experience in IT support and troubleshooting. You will install, configure, update IT systems, as well as provide user support and training. You should be self-motivated, a problem-solver, and a relationship builder. This is a great opportunity to enhance your skills and career in a flexible and diverse organisation.

Overall Purpose of Job:

• Install, commission, validate and provide upgrades of computer systems for new and existing customers.
• Technical IT support for current and potential computer system customers.
• Provide helpdesk support for bespoke software solutions.
• Contribute to the overall success of the business in line with agreed company targets and objectives.

Responsibilities:

Technical/Helpdesk

• Install, commission, validate and provide upgrades of computer systems and hardware solutions for new and existing customers.
• Provide upgrades of existing customer computer systems.
• Configure hardware for new customer installs.
• Review, update and resolve outstanding tickets logged directly with our helpdesk.
• Provide helpdesk support and assist with subsequent call management.
• Provide first and second line technical support.
• Liaise with 3rd party support organisations to resolve tickets if they cannot be resolved internally.
• Manage client communications through different support methods (telephone, email, Zendesk and remote access tools).
• Conduct site surveys establishing the customers system and IT infrastructure requirements.
• Support internal IT infrastructure.

Desirable Qualifications, Experience & Attributes:

• Formal IT qualification (HNC, HND, Degree or IT qualification equivalent).
• 3 - 5 years' experience in an IT technical based role.
• Windows Server knowledge and experience.
• Windows Desktop operating systems knowledge and experience.
• Knowledge of Ms Office 365 Administration including Sharepoint, Teams and OneDrive.
• Helpdesk experience (Zendesk preferred).
• Experience using Remote Support applications (Gotoassist, Teamviewer, Teams or equivalent)
• Experience offering Hardware/Software support including mobile devices.
• Knowledge of Windows networking architecture and setup.
• Experience of Active Directory.
• Excellent communication skills - verbal and written.
• Self-motivation and the ability to work both independently and as part of a team.
• Able to organise and prioritise their workload to achieve objectives.
• Problem-solving and analytical skills.
• Prepared to travel and stay away from home when required.
• Must hold a current driving licence.

Please could you keep this application confidential and respond back to this email to confirm if you are interested in the role. Please Do Not apply directly as Southern Lights would like to represent you on your behalf for introducing the position to you.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.