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Form of work
SalaryAre you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you...
Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support
Location - London - City (On site) 6 Month Contract 150 - 200 a day
Salary / Rate - Very Competitive - DOE Multiple roles
The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration
Key Responsibilities:
- Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person.
- Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware.
- Monitor and maintain computer systems and networks, performing necessary upgrades and repairs.
- Assist with the setup of new users, including installation of hardware and software.
- Maintain detailed and accurate records of all support activities.
- Collaborate with team members to share knowledge and contribute to team objectives.
Requirements:
- Proven experience in a 1st/2nd line support role or similar.
- Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware.
- Familiarity with networking principles and troubleshooting connectivity issues.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable.
- A commitment to providing outstanding customer service.
Interested? Please send your cv for a swift response
