2Nd Line It Support - Hybrid

Join a fast-paced IT MSP as a 2nd Line IT Support Engineer and embark on a journey of continuous professional growth.This job offers hybrid working (2 days at home); the office is based in Holborn.THE 2ND LINE IT SUPPORT ROLE:Overall, you'll be handling complex technical problems promptly and efficiently.

• Throughout keeping accurate records and maintaining a knowledge base.
• Collaborating with the team to identify and implement process improvements to enhance the overall support experience for clients.
• Participating in project work and providing input on technical solutions.
• Staying up-to-date with new technologies and industry updates ensures you can provide the best support possible.
• Building strong relationships with clients and colleagues to ensure that you can provide the best possible support and contribute to a positive work environment.

KEY SKILLS & EXPERIENCE:

• Experience as a 2nd Line Support Engineer.
• At least one of the following certifications is preferred: MCITP, MCP, A+, N+, Apple
• Experience with:
• TCP/IP and troubleshooting internet connectivity.
• Routers and SonicWALL, DrayTek firewalls.
• Network switching
• Terminal Services & Citrix.
• Server hardware technologies.
• Data backup and recovery support.
• Understanding of DNS services.
• Wireless technologies.
• Strong knowledge of server operating systems
• Strong knowledge of Windows and Mac troubleshooting and configuration
• Ideally, knowledge of networking and firewalls
• Must be London-based.
• We highly value previous experience in an MSP (Managed Service Provider) environment.

SALARY & BENEFITS YOU'LL RECEIVE AS 2ND LINE IT SUPPORT:

• GBP32,000 - GBP35,000 base salary
• Monthly agreement efficiency bonus (up to 20% of salary).
• 20 days holiday (increasing with tenure up to 25) + birthday holiday + public holidays.
• Private healthcare.
• Pension.
• Monthly mobile phone allowance.
• Structured training plan with regular investment.

If you're passionate about providing top-notch support, please apply today by sending your CV. To apply for this role as 2nd Line IT Support, please click apply online and upload an updated copy of your CV.No overseas applicants please; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.