1St Line It Support

Job Title: 1st Line IT Support

Location: Bexley, Kent – with a training period at Ridham site

Salary: £29,000 per annum

Job Type: Permanent, Full-time

Working Hours: 42.5 hours, Mon - Fri

Countrystyle is a dynamic, privately owned resource management and waste recycling business. With a track record of spotting opportunities, understanding the market and driving innovative solutions, we deliver a reliable service which reduces the impact on the environment of our clients' waste, whilst creating cost-effective and reliable waste management outcomes which encourage a greener business acumen.

About the Role:

The main role purpose will be to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Responsibilities:

• Manage and maintain good quality, accurate documentation on all IT processes
• Maintain systems, resolving any general workplace IT issues
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing
• Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues
• Assist in maintaining our printer outsourcing contract
• Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR)
• Monitor and update the ‘IT issues’ database
• Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work
• Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements

About You:

Essential:

• Strong Communications skills at all levels
• MS Office to intermediate level
• Documentation to intermediate Level
• Previous experience in a similar role/ IT Field
• Ability to work to tight deadlines
• GCSE grades A-C
• Proactive with a desire to learn new skills
• Attention to detail

Desirable:

• Understanding SQL
• Knowledge of Windows Operating Systems
• Networking (Unifi/ Meraki/ Cisco) Knowledge

Benefits:

• Electric Car Salary Sacrifice Scheme
• Employee Assistance Programme
• GymFlex salary sacrifice
• Life Insurance and access to GP 24
• Company events
• Cycle to work scheme
• Investment in career development

Please click on the APPLY button to send your CV and Cover Letter for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job title of: 1st Line IT Support Engineer, 1st Line IT Support Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.