It Support Lead

IT Support Lead (hybrid) - Leeds - £38,000

?IT Support lead?

??Leeds, hybrid??

??£32,000-£38,000??

Are you looking for your new IT career challenge? Are you looking for a company that can offer you a role with a wide range of tech, development opportunities and company package?

Yes? Then keep on reading…

My client is wanting a strong IT Support Lead to join their growing team. You will be responsible for being the escalation point for the service desk engineers. Offering hands on approach to fit the business needs. The role is varied offering opportunities to get hands on with a wide range of tech and projects.

Benefits:

• Annual Leave 25 days + bank holidays
• Birthdays off
• Private Healthcare
• Generous company pension
• Development opportunities to progress further into the company
• Employee Discounts
• Company Bonus scheme
• Free onsite Parking

General Responsibilities:

• Escalation point for the Service Desk team
• Working with Customers on complex issues that require a high level of expertise
• Working with/creating the team to SLAs
• Monitoring and Prioritising tickets
• Window Server Troubleshooting - 2012, 2016, 2019 & 2022
• EndPoint troubleshooting including Windows 10 & 11
• Strong experience in Office 365 including configuration and administration
• Previous experience and strong knowledge with Hyper-V / VMware
• Great communication and customer/client service (crucial)
• Ability to go out to sites for work as and when the business needs (occasional)

Qualifications and Experience:

• 2+ Years experience End-User Support
• 4+ Years experience in a Service Desk/Helpdesk environment
• Problem-solving and critical thinking
• Strong leadership skills with the ability to inspire team members to achieve goals
• Full UK Driving License

BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Leeds and happy to be in the office on a hybrid working model. If you do have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support,3rd Line Support, Technical Support, Team Leadership, Resource Management, IT Support Team Lead, Senior Support Specialist, IT Helpdesk Lead, IT Support Manager, Service Desk Supervisor, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting, Remote Desktop Tools, Antivirus End Point Software,

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.