It Support (Live Chat)

Job Title: IT Support (Live Chat)

Salary: £24,000 - £27,000

Hours: Full Time

Location: Earlswood, Solihull (own transport essential)

Description:

We are currently looking to recruit an enthusiastic team player to join our clients Customer Service and IT SupportTeam. They are a family run, successful and well-established business based near Earlswood/Tanworth in Arden. A background in Customer Service or IT is required.

It is essential that you have your own transport, as this location can’t be reached on public transport.

Key Duties:

• To work closely with clients over the phone, email and Live Chat, to provide support and training for both software and hardware
• Ensure that customers receive full set up and ongoing support for full range of software
• Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
• Support with occasional opportunities to provide face to face training and technical support to our customers across the UK and Ireland
• To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business

Key Skills/Experience Required:

• Strong interpersonal skills who can integrate into the team and collaborate effectively
• Previous experience within a customer service-based environment with an interested in IT would be preferred
• The ability to communicate technical concepts to a non-technical audience would be advantageous
• An ability to prioritise workload and perform well in busy periods
• Problem solving and a good initiative is essential
• Responsible for investigating and making and justifying technical decisions

This is an excellent role for experienced Customer Service or IT Supportcandidateto work in a varied role within a busy team. In return you will receive a salary of £24,000 - £27,000.

It is essential that you have your own transport, as this location can’t be reached on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.