It Support Specialist (2Nd/3Rd Line)

IT Support Specialist (2nd/3rd Line)
Oxford
£35,000 - £45,000
 
Position Summary
 
As the onsite IT Support Specialist, you will play a crucial role in ensuring the smooth operation of the IT systems and providing technical assistance to our staff both within the HQ office and across the European time zones. Seeking a innovative team player with a positive attitude and a hands-on approach who has a strong understanding of computer systems, networks, and security.
 
Major Responsibilities
 

• Key onsite member of the IT team in the Oxford office.
• Provide technical support to end-users, resolving hardware and software issues promptly and effectively. Working alongside the outsourced IT provider.
• Install, configure, and maintain hardware and software systems, including but not limited to computers, printers, networks, and servers.
• Troubleshoot network connectivity issues, ensuring reliable access to resources for all users.
• Collaborate with team members to identify and implement solutions for improving IT infrastructure and systems.
• Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing and ensure consistency in support delivery.
• Assist in the setup and maintenance of audiovisual equipment for meetings and presentations.
• Coordinate with external vendors for IT-related purchases, repairs, and services as needed.
• Adhere to IT security protocols and best practices to safeguard company data and infrastructure.
• Provide remote support to staff members located across the United States, demonstrating adaptability to different time zones and communication styles.
• Provide input into strategic IT initiatives and customer discussions as required or requested.
• Stay updated on emerging technologies and trends in IT support, recommending improvements and innovations to enhance efficiency and productivity.

 
Skills and Experience

• Strong interpersonal, written, and verbal communication skills.
• Strong problem-solving ability, with a keen attention to detail.
• Capable and comfortable with sometimes being the only member of the IT team onsite.
• Ability to multitask, prioritize, and manage time efficiently. Helping to suggest improvements.
• Minimum of 5+ years of experience supporting IT systems in an office environment with Microsoft 365, Windows 10/11, Networking, Mobile devices.
• Experience managing hardware and software suppliers is advantageous
• Azure infrastructure management experience and MS AZ-104 certified is advantageous.
• ITIL, Microsoft and Networking certifications are advantageous.

 
Desirables

• Formal qualification in IT or computer systems
• Proven experience as in IT Support, preferably in the healthcare or life science industry.
• Strong background in cybersecurity, risk management, and compliance.
• Effective communication and interpersonal abilities.
• Able to work in-office full time.

 
** This is a truly exciting business with an outstanding reputation so you must apply early to secure your place. For a telephone interview and further details on how this company could accelerate your career and professional development, please submit a current CV via the link provided / send a CV to (url removed)  **
 
Cubiq Recruitment is a leading supplier of recruitment and headhunting services into the high technology, engineering, and manufacturing sectors across the UK and Europe. We pride ourselves on providing an accurate, friendly, and efficient service. If the position is not entirely suited to your professional experience, location, or financial expectations, please get in touch with a member of our team to find out about other opportunities. Cubiq Recruitment is acting as an employment business in relation to this vacancy.
 
Please forward the details of this role to any relevant or interested parties and make use of our generous referral reward scheme!
 
Both Cubiq Recruitment and our client is equal opportunity employers and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.