Infrastructure Support Specialist

We are looking for a Microsoft 365 Support Specialist under the End User Services Messaging and Collaboration team, responsible working alongside Delivery colleagues, for the delivery, support, and exploitation of Microsoft 365 capabilities within the Society.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

This role will focus on both 3rd Line IT Support (BAU) and project work and span across the M365 technology stack (Teams, Teams Telephony, Exchange, SharePoint, Meeting room and live broadcast technologies). Some of the project work will see you involved in Mail Security and Compliance, M365 Evergreen.

About you

As a minimum requirement you’ll:

• Have experience of working as a 3rd line support analyst and working across the M365 technology stack
• Have strong technical experience with administering and troubleshooting Microsoft 365 services (Teams, Teams Telephony, Exchange Online, SharePoint online, OneDrive)
• Have a high degree of PowerShell knowledge and capability
• Have exceptional problem-solving skills and demonstrate driving issues to resolution.
• Be a team player, able to prioritise competing demands and able to cope in pressurised scenarios

It would be nice if you also had:

• Familiarity with Microsoft Power Platform
• Basic Active Directory / Microsoft Entra ID administration experience
• Basic understanding of core network technologies (TCP/IP, DNS, DHCP)
• Microsoft Graph API experience would be highly desirable.
• Good understanding of Windows 10 and 11
• Familiarity of ServiceNow
• A-level or equivalent qualification
• Microsoft Modern Workplace certification
• Worked in a large-scale enterprise environment
• ITIL 4 certified or ITIL experience

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

#LI-Post