It Support Team Lead

MCS Group is proud to be partnering with a growing MSP in the Tyrone area who are seeking to bring on board a New IT Support Team Lead to their small, and agile team. In this role you will take over responsibility of a small service desk team, get involved in client project work, and play a key role in improving, processes, and services across the board where you can see areas to improve.

Why this role could be ideal for you

• Salary circa £35k
• A brand new role within the organisation, make it your own
• Avail of healthcare, pension and flex working benefits
• Worl with a fantastic array of local clients
• Progress as this company grows
• Get involved in business-critical projects for your cleints
• Provide IT and Cyber Security services

The role

• Lead the service desk team
• Deliver first-class service to your clients
• Report and improve on key metrics
• Streamline their processes, and automate tasks where suitable looking at areas of efficiency in the companies workflows
• Act as a senior point of escalation for those tricker issues that come up

Needed to succeed

• Strong technical ability across virtualisation, troubleshooting, and project work
• Have led, mentored, or managed a team of IT professionals
• Be able to commit to 5 days in the office or on-site in Co.Tyrone

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Andrew McKnight, Senior Recruitment Consultant at MCS Group

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS group.jobs