It Support Team Lead

Role: IT Support Team Lead
Location: Central London
Salary: 50,000
Training: Microsoft Training & Certificates

One of London's best-established Managed IT & Cloud Providers is searching for an experienced and technically minded IT Support Team Lead to join the team ASAP!

This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support.

Role Overview

As IT Support Team Lead you will be responsible for leading a team of L1, L2, and L3 Engineers, acting as a senior point of escalation, and managing the support function for a growing client base.

Daily Responsibilities:

• Act as the key point of contact for all escalations from the service desk
• Take leadership of the onsite Support Team, made up of 4 engineers, between L1 and L3
• Oversee the provision of support to multiple clients across various sectors.
• Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more
• Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner
• Consistent practice of ITIL Service Management principles
• Provide support to Microsoft Cloud Solutions such as Office 365 (Exchange Online), Intune, Azure, SharePoint, and more
• Act as a central point of contact between the service desk, clients, and projects department

Person Specification:

• Strong experience managing / leading a service desk / helpdesk team.
• Strong understanding around the Microsoft cloud stack - Office 365, Azure, SharePoint, Intune / Endpoint Manager
• Strong hands-on experience with virtualisation tools such as VMware or Hyper V
• Experience with Active Directory, DNS, DHCP, Group Policies
• Strong understanding of Windows Servers (any versions)
• Technical experience automating task using PowerShell
• Previous experience working for a Managed Service Provider would be beneficial
• Knowledge of ITIL processes / principles
• Experience supporting macOS environment would be desirable

Package & Benefits

• Generous Pension contributions
• Microsoft Training & Certifications - Azure & Office 365
• 25 Days Holiday PLUS 8 Bank Holidays
• Private Health Insurance

INTERVIEWS ARE BEING ARRANGED IMMEDIATELY

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.