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SalaryGilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. You can expect this role to develop in a mutually beneficial way to ensure the Company s needs are met and the role helps grow and develop your career.
Gilmartins is looking to recruit a 1st Line Help Desk Support Technicianto work at our modern, well equipped head office with great facilities.
This is an office-based role not remote working. We are on the Woodside Estate in Houghton Regis (Houghton Hall Park) LU5 5YG.
About the Role:
We are looking for a 1st Line Help Desk Support to be the first point of contact for our employees' technical needs. You will play a key role in ensuring a smooth work environment by troubleshooting computer problems and setting up new users.
What You Will Do:
- Serve as the first point of contact for support enquiries.
- Work in order of SLA and priority of tickets.
- Troubleshoot and resolve common issues with software such as Android devices, Windows 10/11, Microsoft 365, SharePoint, and printers.
- Set up new employee accounts and configure their devices (phones and computers).
- Train new employees on how to use their PDAs.
- Maintain an organised inventory of IT equipment and keep it updated.
Requirements:
- Knowledge of Windows operating systems (10 & 11) and Microsoft Office Suite.
- Basic understanding of computer networks is preferred.
- Strong problem-solving skills and the ability to explain technical concepts clearly.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Positive attitude and a passion for technology.
- Available to work weekdays (8:00 AM - 5:00 PM) with occasional overtime for updates.
What We Offer:
- Two weeks of training to prepare you for the role.
A supportive and friendly work environment.
Company Benefits:
- Career development opportunities
- Employee Assistance access to a range of support and advice by telephone and a via a mobile phone app
- Free Personal Trainer group sessions after work every Thursday
- Hamper at Christmas
This is a permanent full-time position based in our office (not remote working).
