It Technician

Chichester College have an exciting opportunity for you to join us as a IT Technicianat our Chichester campus. You will join us on a full time, permanent basis and in return, we will offer a competitive salary of £26,189 - £28,621 per annum.

The IT Technician role:

As our IT Technician, you will join an outstanding team, supporting Information Technology across the Group and will have extensive knowledge of Microsoft Windows, hardware and peripherals coupled with proven problem solving and customer service skills.

Key Responsibilities of ourIT Technician:

• Providing IT support and guidance to all IT Services customers.
• Taking a proactive role in providing and improving outstanding levels of service to a wide range of customers, at all levels, Group-wide.
• Supporting the Team Leader in developing and delivering local strategies, procedures, and processes
• Responding to requests received via the Help Desk system, via telephone and in person, within prescribed service level agreements.
• Assisting in the planning of IT related projects as required.
• Install, setup and routinely maintain a wide variety of IT, audio visual and telephony equipment.
• Escalating to other colleagues promptly if needed.
• Competently troubleshooting, diagnosing and rectifying a variety of IT issues.
• Accurately maintaining records and documentation.
• Liaising with external support companies and equipment vendors as required.
• Maintaining service by covering for absent colleagues as required.
• To be proactive in maintaining own knowledge and skills and to participate in both local and CCG training as required.

Our ideal IT Technician should have the below skills and experience:

• Experience working in an IT technical support role (encompassing face-to-face, telephone and remote support)
• Knowledge of troubleshooting and rectification of hardware, software and peripheral issues
• Microsoft Windows desktop Operating Systems (Windows 10/11)
• IT/keyboard skills to support administrative aspects of the role
• Evening and weekend work may occasionally be required

Closing date for applications: 12th February 2024

The Chichester College Group has seven colleges, Anglia Examinations, First Steps Childcare Group, Chichester English School and 2,600 staff spread across West Sussex and Brighton & Hove. This makes us the largest college group in Sussex, providing high quality learning opportunities for over 25,000 students every year.

We offer generous pension schemes, hybrid working opportunities, college closure days over the Christmas period (which is not deducted from annual leave entitlement) plus the option to purchase up to 10 days additional leave, and discounts at onsite facilities such as gym membership and nursery fees at certain campuses.

If you would like to learn more about our IT Technicianrole, then please click 'apply’ today!

All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks.