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Form of work
SalaryItalian Speaking Customer Service Advisor
Are you fluent in Italian and English and passionate about Customer Service? Are you based in London or Oxford and happy to work on Hybrid basis(3 days minimum in the office)? Would you like to join a global company in travel and hospitality sector?
Main Responsibilities:
- Handle inbound/outbound calls, emails, or chats in both English and Italian following to company policies and procedures.
- Utilise knowledge base tools and technical resources to identify and resolve customer queries, complaints, and technical issues.
- Collaborate with colleagues to share best practices and contribute to a positive team environment.
- Complete global support-specific tasks as required and escalate complex tickets to second-tier support for resolution.
Who are you?
We are looking for a customer-oriented individual with 1-3 years of proven experience in a Customer Service role. The ideal candidate will possess the following qualities:
- Fluent in written and spoken English and Italian (C1/C2 level).
- Strong problem-solving skills, able to creatively resolve customer issues
- Positive, friendly, and assertive team player with a can-do attitude towards both customers and colleagues.
- Open to constructive feedback and adaptable to changes within the business environment.
- Confident in handling complaints and following company’s standards in resolving issues
- Experience in travel, tourism, leisure, or hospitality industries preferred but not essential.
- Familiarity with working towards customer satisfaction-based targets and operational metrics.
- Availability to work Monday to Friday, 8am to 4:30pm, with an expectation to work from the company’s London or Oxford office a minimum of 3 days per week.
If this sounds like you then please apply here or send me your CV to:
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.
