Italian Speaking Customer Service Assistant

Office Angels are seeking 2 x Italian Speaking Customer Service Assistants to support one of their Travel clients based in their office in Soho, London. This is a temp role for 6 months.

Are you fluent in Italian and passionate about providing exceptional Customer Service?

We have an exciting opportunity for a 2 x talented individuals to join a dynamic team as a Italian Speaking Customer Service Assistant. If you thrive in a fast-paced environment and enjoy helping customers with their travel needs, then this role is for you!

The client is a leading travel company that is committed to creating memorable experiences for their customers. As a Italian Speaking Customer Service Assistant, you will play a vital role in assisting their Italian Speaking Customers with their travel plans, ensuring their satisfaction and creating memorable moments.

Key Responsibilities:

• Provide exceptional Customer Service in both written and oral communication, primarily in Italian, to assist customers with their travel queries and needs
• Handle customer inquiries, provide accurate information, and offer solutions to ensure customer satisfaction
• Assist customers in booking flights, accommodations, and other travel services in accordance with their preferences and budget
• Collaborate with other team members to resolve customer issues efficiently and effectively
• Maintain a high level of product knowledge to provide accurate and up-to-date information to customers
• Handle customer complaints and provide appropriate solutions in a professional and timely manner
• Ensure all customer interactions are logged accurately and follow company policies and guidelines
• Stay updated with industry trends and changes to provide the best service and advice to customers

Desired Skills:

• Fluent in Italian (both written and spoken)
• Excellent communication skills, with the ability to articulate information clearly and concisely
• Strong problem-solving skills to handle customer queries and resolve issues
• Ability to multitask and prioritise tasks effectively in a fast-paced environment
• Strong attention to detail, ensuring accuracy in all customer interactions
• Empathy and patience in dealing with customer concerns and complaints
• Previous Customer Service experience is highly desirable

Perks and Benefits:

• Competitive hourly rate 13.00 - 14.50 per hour
• Holiday pay
• Temporary contract of 6 months
• Full-time working pattern
• Hybrid working - 3 days in the London office and 2 days from home
• Hours: 08.00 - 16.30
• Exciting opportunity to work in the travel industry and assist Italian-Speaking Customers
• Gain valuable experience in Customer Service and enhance your language skills

If you are a motivated individual with a passion for exceptional Customer Service and fluent in Italian, then we want to hear from you!

Please email me: (url removed) and (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.