Itil Change & Release Analyst

Summary

Grade: 2A

Reporting Line: ITIL Change Manager

Contract Type: Permeant

Location: London/Chesterfield/Hybrid

Closing Date: 16th April 2024

What to expect

As a ITIL Change and Release Analyst you will join our growing Enterprise IT Service Operations Team, where we focus on protecting IT Services for our Postmasters, Colleagues and Customers

You will be working as part of a team of Change and Release experts, you’ll be key in helping us to align processes to the Post Office ways of working. Operating cross-functionally with IT colleagues and the wider business, you will provide the tools and processes needed to enable change in an evolving IT landscape.

This role offers you an exciting opportunity to Chair the Change Advisory Board and Post Office Release Scheduling Forum, collaborating with key internal and external colleagues at all levels, assessing releases and RFC’s in terms of technical feasibility, strategic direction, impacts and clashes.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all

What you’ll need to succeed

You will be building and maintaining key relationships, holding service reviews and post implementation reviews with IT partners and reporting on monthly performance to drive continual service improvement forward. As a ITIL ChangeRelease Analyst, you will manage releases via the service management tool ServiceNow, including, management of the forward schedule of release, ensuring minimal impact to Postmasters and reducing clashes.

You will have:

• Analytical skills and ability to impact access effectively
• Demonstrated customer first thinking and behaviours
• Experience supporting ITIL processes
• Has a proven track record of effective team working
• Confident in challenging others, whilst at the same time maintaining and building a professional relationship
• Personal resilience and drive to succeed. Self-motivated to achieve against targets
• ITIL Foundation v3/4 essential

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.