Itsm Consultant

ITSM Consultant

Location: UK Remote

Salary: Very Competitive + Excellent Benefits

Job Type: 6 Months Contract

The Client:

Our client, a prominent organisation, collaborates with the NHS to empower researchers in discovering disease causes and developing innovative treatments, with a focus on prioritising patients and participants.

The Role:

As a ITSM Consultant, you will Manage and improve ITSM projects, configuring workflows, and leading an evaluation process for the ITSM tool, balancing hands-on configuration with strategic decision-making.

Requirements:

• Previously worked as a ITSM Consultant or in a similar role.
• Proven ITSM tool configuration experience, ideally with Freshservice.
• Understanding of configuring workflows between Incident, Problem & Change functions.
• Outstanding stakeholder management skills with clear communication abilities.
• Strategic mindset for evaluating tools and processes, proposing alternative solutions.

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Key Words: ITSM, Configuration, Workflows, Freshservice, Consultant ITSM Consultant, IT Consultant, IT Service Manager, Service Delivery Manager, Technical Consultant