Company

Redrock ConsultingSee more

addressAddressSwindon, Staffordshire
type Form of workFull Time
salary Salary25000.00 - 36000.00 GBP Annual
CategoryIT

Job description

Graduate/Junior IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New!

Salary: 36,000 + Excellent Package

A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team.

Key Role Responsibilities:

  • Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
  • Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
  • Record all known errors in the Known Errors database
  • Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration
  • Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations
  • Lead Problem Management investigations with technical subject matter expert
  • Deliver results of the problem investigation to stakeholders
  • Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources

Ideal candidate experience:

  • A good Graduate with technical background or IT Support experience
  • Experience in Problem Coordination advantageous
  • Must be able to work independently on complex projects
  • Professionally skilled in verbal and written communication skills
  • Knowledge in ITIL Service Operations with focus on Problem Management advantageous

Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!

Refer code: 2885873. Redrock Consulting - The previous day - 2024-02-27 19:37

Redrock Consulting

Swindon, Staffordshire

Share jobs with friends

Related jobs

Graduate/Junior It Support Analyst (Itil/Itsm)

Junior IT Support Analyst

Solo Search Ltd

£22,000 - £25,000/annum

Rugeley, Staffordshire

a month ago - seen

IT Support Analyst

Redrock Resourcing

Competitive

Swindon, Staffordshire

2 months ago - seen

Web Appliction Support Analyst

Tm Group

30000.00 - 35000.00 GBP Annual + 25 Days Holiday (Plus BH) Company Pe

Swindon, Staffordshire

3 months ago - seen

Application Support Analyst Lead (Manufacturing)

Oxford Instruments

Oxford, Staffordshire

3 months ago - seen

Senior Application Support Analyst

Openwork Uk Ltd

Swindon, Staffordshire

3 months ago - seen

It Support Analyst

Redrock Consulting

36000.00 - 36000.00 GBP Annual

Swindon, Staffordshire

3 months ago - seen

Junior IT Support Analyst

Redrock Consulting

25000.00 - 28000.00 GBP Annual + Bonus + Benefits

Swindon, Staffordshire

3 months ago - seen

IT Support Analyst

Movement8 Ltd

28000.00 - 30000.00 GBP Annual

Lichfield, Staffordshire

4 months ago - seen

Tech Ops Analyst II / IT Support Engineer (ITIL / Hand-Held terminals

Tjx Europe

Competitive

Staffordshire, England

4 months ago - seen

IT Support Analyst

Xpertise Recruitment Ltd

Staffordshire, England

5 months ago - seen

IT Operations & Support Analyst

Anderson Wright Consulting

40000.00 - 50000.00 GBP Annual + Excellent Benefits

Stoke-on-Trent, Staffordshire

5 months ago - seen

IT Support Analyst

Kingscroft Professional Resources

£21,000 - £26,000 per annum

Staffordshire, England

5 months ago - seen

3rd Line Support Analyst/Infrastructure Analyst

Dgh Recruitment Ltd.

35000.00 - 38000.00 GBP Annual + Bonus + Benefits

Oxford, Staffordshire

5 months ago - seen

Technical Support Analyst

Belcan

Competitive

Stoke-on-Trent, Staffordshire

6 months ago - seen

IT Support Analyst

Roadchef Ltd

Not specified

Cannock, Staffordshire

6 months ago - seen