Company

Redrock ConsultingSee more

addressAddressSwindon, Staffordshire
type Form of workFull Time
salary Salary25000.00 - 36000.00 GBP Annual
CategoryIT

Job description

Graduate/Junior IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New!

Salary: 36,000 + Excellent Package

A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team.

Key Role Responsibilities:

  • Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
  • Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
  • Record all known errors in the Known Errors database
  • Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration
  • Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations
  • Lead Problem Management investigations with technical subject matter expert
  • Deliver results of the problem investigation to stakeholders
  • Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources

Ideal candidate experience:

  • A good Graduate with technical background or IT Support experience
  • Experience in Problem Coordination advantageous
  • Must be able to work independently on complex projects
  • Professionally skilled in verbal and written communication skills
  • Knowledge in ITIL Service Operations with focus on Problem Management advantageous

Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!

Refer code: 2885873. Redrock Consulting - The previous day - 2024-02-27 19:37

Redrock Consulting

Swindon, Staffordshire
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